Shipping policy

THE CORAL PRO — SHIPPING AND ARRIVE ALIVE GUARANTEE POLICIES 

Carriers All live coral orders are shipped via FedEx or UPS Overnight only. We do not ship via USPS or any ground service. Live animals require overnight shipping to ensure safe arrival.

Ship Days We ship Monday through Wednesday only. We do not ship Thursday or Friday to avoid packages sitting in carrier facilities over the weekend. We do not ship before or during holidays.

Packaging Every order is carefully packed in a styrofoam insulated box inside a cardboard outer box with a heat or cold pack depending on weather conditions at both the origin and destination.

Cut to Order Processing Time Cut to order corals require 3-7 days of recovery time after cutting before they are ready to ship. We will contact you with your ship date once your coral has been cut and is ready.

Weather Policy We reserve the right to hold any shipment if weather conditions at the origin or destination are below 40°F or above 95°F. We will always notify you before holding a shipment. Weather held shipments are fully covered under our Arrive Alive Guarantee.

Shipping Address We ship to physical street addresses only. We do not ship to P.O. boxes. Someone must be available to receive the package at the time of delivery.

Shipping Costs Overnight shipping costs are calculated at checkout based on package weight and destination. Shipping costs are non-refundable.

The Coral Pro guarantees all live coral to arrive alive. In the unlikely event your coral arrives dead we will make it right.

To qualify for our Arrive Alive Guarantee the following conditions must be met:

  • A clear photo of the dead coral still in the unopened bag must be submitted within 2 hours of the carrier's delivery scan — regardless of when you open the package
  • Customer must monitor their tracking number and be available to retrieve the package promptly upon delivery
  • Guarantee is only valid on overnight shipping
  • Guarantee is void if the customer requested a shipping address change after the order was placed
  • Guarantee is void if the package was redirected or held at a FedEx or UPS facility at the customer's request
  • Guarantee is void if the customer was not available and the package sat outside in extreme temperatures for an extended period due to customer negligence
  • Packages delayed by the carrier due to weather or carrier error are handled on a case by case basis — contact us immediately if your package is delayed

We do not require a signature for delivery. It is the customer's responsibility to monitor their tracking number and retrieve their package promptly upon delivery. The 2 hour photo window begins at the carrier's delivery scan time — not when you open the package. We strongly recommend being home on your delivery day.

If your package shows delivered but you cannot locate it please contact FedEx or UPS directly as this is a carrier issue. We will do everything we can to help but cannot be held responsible for packages the carrier confirms as delivered.